In short :
- To book please click on this page Exit at sea, select the plan that suits you, specifying the number of people and the choice of the desired menu. You can, if you wish, take charge of the catering services and bring your own picnic.
- Upon receipt of online payment via our service provider PAYZEN, we will send you a copy of your payment and your reservation by e-mail.
- All our prices (excursions, transport and catering) are denominated in euros and calculated excluding taxes. Consequently, they will be increased by the VAT rate of 10 % You will receive the invoice by e-mail with the confirmation e-mail.
- 72 hours before D-Day we do a weather report together, if the weather conditions are not favorable we try to postpone the day according to the Pointu Coco booking schedule and if this is not possible we will refund the full Amount paid.
Article 1: object
The general conditions of sale described below detail the rights and obligations of Captain Coco, company brand Coco Marseille SASU and its customers as part of the sale of sea trips with or without catering. These conditions of sale aim to define the contractual relationship between Coco Marseille and the buyer and the conditions applicable to any purchase made through the Capitaine Coco merchant site, whether the buyer is a professional or a consumer. Coco Marseille SASU Address: 31 La Canebière 13001 Marseille Tel. : +33 (0) 7 79 52 03 57 E-mail : firstname.lastname@example.org Captain Coco reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
Article 2: Product information
The characteristics of the products offered for sale are presented in the "Outing at sea" section of the site. www.capitainecoco.fr These products and services are offered within the limits of available stocks. In addition, the customer can contact us by email (email@example.com) for additional information. All the texts and images presented on the site of Captain Coco are reserved under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited. Our products are offered for sale while stocks last, i.e. the availability of the boat coconut, in a time slot from 10:00 a.m. to 10:00 p.m. If despite its vigilance, the items offered are unavailable, Capitaine Coco will inform the buyer by e-mail as soon as possible. The customer may then request the cancellation or exchange of the order by contacting Captain Coco at the following email address: firstname.lastname@example.org.
Article 3: Quality and safety of sea trips
In order to preserve the quality and efficiency of outings at sea Captain Coco, the customer agrees to always respect the boarding conditions of age and number on board the boat specified in the reservation. In order to preserve the safety on board of all provided for by Captain Coco, the customer agrees to respect the safety conditions, ie wearing self-inflating life jackets during motor and sailing navigation. Children under the age of 12 are not allowed to travel on the passageways of the boat during motor and sailing navigation.
Article 4: Place of embarkation and disembarkation
The address of the place of embarkation and disembarkation is by default:
The Square of the Town Hall, 66 Quai du Port, 13002 MarseilleYou will be specified in each booking confirmation. For a request for embarkation and disembarkation in another port, please send us a request by e-mail (email@example.com) or via the “Contact” page of the site www.capitainecoco.fr.
Article 5: Product prices
The “Sea trip” section of our site indicates the price in euros all taxes included, excluding shipping costs. The amount of VAT is specified on the final invoice generated by the customer, it is 10.00%. There are no applicable shipping costs. Captain Coco reserves the right to modify its prices at any time but the outings already reserved are invoiced at the price in force when the order is registered. The prices offered do not include discounts and rebates that Captain Coco would be required to grant taking into account the promotional offers in force. The buyer can use a voucher and modify the price of outings if he has one. A release is reserved by the full payment of the buyer at the order. The price of the products takes into account the seasonality of the tourist activity of coconut and the Marseille region. Prices are full rate from May 1, 2021 to September 30, 2021 and become reduced rate from October 1 to April 30, 2022.
Article 6: Exceptional impossibility of execution
Captain Coco is released from its obligation to deliver by the occurrence of facts beyond its control and of an exceptional nature (fire, natural disaster, transport strike, difficulty of supply, weather conditions, etc.).
Article 7: Meteorological impossibility of execution
Captain Coco is obliged within less than 72 hours of the reservation to cancel or to offer free postponement in the event of bad weather. Bad weather qualifies for the boat coconut, rough seas with waves above 1m, and a wind force of 5 or more on the Beaufort scale, that is to say a good breeze above 17 knots, and 29km/h. The reference meteorological files taken for the study of weather within 72 hours are the Arpège and Arôme models.
Article 8: Epidemiological impossibility of execution
Captain Coco is obliged within 24 hours of the reservation to modify the number of passengers, to cancel or postpone the outing in the event of a ban on sailing or gathering due to an epidemic of Covid-19 and its variants.
Article 9: Cancellation and refund
The customer may at any time modify the date of his reserved outing for the reasons incumbent on him. The client does not have to justify the reasons for which he is responsible for a postponement due to him. To do this, he must go to the section “ Cancelation " of the site www.capitainecoco.fr and complete the deferral request form. A fee of 15 € will be applied in the event of cancellation of the outing. No charge will be applied for postponing the outing. On the other hand, the postponement may be refused in the event of the boat's unavailability. coconut, or if the postponement occurs beyond the seasonal limits applied for the rates in force. See article 5 “Product prices”. Captain Coco reserves the right to cancel and refund the outing until receipt of the confirmation given within 72 hours of the outing, for the reasons cited in articles 6 "Exceptional impossibility of execution, article 7 "Meteorological impossibility of 'execution', Article 8 'Epidemiological impossibility of execution'. Reimbursement if it occurs will be up to 100% of the rate paid.
Article 10: Orders
The customer validates his order when he activates the "Reserve" link at the bottom of the "Product" page after having accepted these conditions of sale. Before this validation, it is systematically proposed to the customer to check each of the elements of his order; he can thus correct any errors. Captain Coco confirms the order by e-mail; this information includes in particular all the elements of the order and the customer's right of withdrawal. Captain Coco reserves the right to refuse any order presumed to be fraudulent, or doubtful or in the event of non-payment. The data recorded by Captain Coco constitute proof of the nature, content and date of the order. This is archived by Captain Coco under the legal conditions and deadlines; the customer can access this archive by contacting customer service.
Article 11: Methods of payment
The price is payable when ordering in euros. The possible method of payment is by credit card (via PayZen), by American Express card or by direct debit (directly by telephone). Payzen and American Express payments are made through a secure system such that the information transmitted is encrypted and no third party can read it during transport on the network.
Article 12: Delivery
Delivery to your home Products purchased on the site www.capitainecoco.fr are delivered in metropolitan France (excluding DOM TOM and Corsica). For delivery abroad, contact Capitaine Coco by email before ordering. When the item is available in stock, the delivery deadline is determined by the sum of the following 2 elements:
- The shipping time is calculated according to the verification time of the reliability of your information entered from the consideration of your payment, the preparation of your order and the taking over of the package by the carrier;
- The delivery time of your package by the carrier: The delivery service is done with the Chronopost offer.
- If during this period, the product is found, it will be re-routed to the delivery address indicated by the customer when ordering.
- If, on the other hand, the product is still not located at the end of these 21 working days, Chronopost will consider the parcel as lost. In this case, Capitaine Coco will return a replacement product to the customer at its own expense. If the product is no longer available, Capitaine Coco will reimburse the product concerned by the declaration of loss confirmed by Chronopost Food.
Article 13: Withdrawal
In accordance with article L 121-20 of the consumer code as amended by order 2001-741 of August 23, 2001, the withdrawal period is 14 days. Food products are neither taken back nor exchanged (for hygiene reasons). For non-food items, the buyer must first notify customer service by firstname.lastname@example.org specifying the order number, the products and the reference as well as the reason for this return (optional). The buyer must return the products to the following address: Coco Marseille – 31 La Canebière – 13001 Marseille In the event of a return, the item must be returned in its original packaging, never used and in perfect condition for resale, accompanied by all the documents and accessories attached to it (notice, warranty, booklets, etc.). Return costs will be borne by the customer. And the customer is solely responsible for the proper return of the goods. Upon receipt of the package and after checking the perfect condition of the products, packaging, accessories... Captain Coco will refund all amounts paid as soon as possible by check or bank transfer.
Article 14: Customer relations – After-sales service
Article 15: Data processing and freedoms
Article 16: Miscellaneous provisions
These General Conditions of Sale and the order summary sent to the user form a contractual set summarizing all the agreements between the parties. These General Conditions of Sale and the contractual relations between Capitaine Coco and the user are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction. Captain Coco however undertakes to seek an amicable solution before any legal action.