Your rights

You have a period of 14 days right of withdrawal from the day of purchase. In these uncertain times of the Covid-19 pandemic, Capitaine Coco offers you a right of withdrawal without reason up to 72 hours before the start of the outing.

The customer may at any time modify the date of his reserved outing for the reasons incumbent on him.

The client does not have to justify the reasons for which he is responsible for a postponement due to him. To do this, he must complete the postponement or cancellation request form below. A processing fee of 15 € will be applied, except in the event of a postponement of the outing. On the other hand, the postponement may be refused in the event of the boat's unavailability. coconut, or if the postponement occurs beyond the seasonal limits applied for tariffs. See article 5 "Product prices" of the Terms of Sales.

Cancellation or postponement by Captain Coco

Captain Coco reserves the right to propose a postponement of the outing or the right to cancel and refund the outing until receipt of the confirmation given within 72 hours of the outing, for the reasons cited in articles 6 " Exceptional impossibility of performance, article 7 “Meteorological impossibility of performance”, article 8 “Epidemiological impossibility of performance”. Reimbursement if it occurs, will be up to 100% of the amount paid.

Withdrawal form

Send us a direct request to cancel or postpone your outing until 72 hours before boarding

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