Terms of Sales

The general conditions of sale described below detail the rights and obligations of Captain Coco, company brand Coco Marseille SASU and its customers as part of the sale of sea trips with or without catering. These conditions of sale aim to define the contractual relationship between Coco Marseille and the buyer and the conditions applicable to any purchase made through the Capitaine Coco merchant site, whether the buyer is a professional or a consumer. Coco Marseille SASU Address: 31 La Canebière 13001 Marseille Tel. : +33 (0) 7 79 52 03 57 E-mail : hello@capitainecoco.fr Captain Coco reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

The characteristics of the products offered for sale are presented in the "Outing at sea" section of the site. www.capitainecoco.fr These products and services are offered within the limits of available stocks. In addition, the customer can contact us by email (hello@capitainecoco.fr) for additional information. All the texts and images presented on the site of Captain Coco are reserved under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited. Our products are offered for sale while stocks last, i.e. the availability of the boat coconut, in a time slot from 10:00 a.m. to 10:00 p.m. If despite its vigilance, the items offered are unavailable, Capitaine Coco will inform the buyer by e-mail as soon as possible. The customer may then request the cancellation or exchange of the order by contacting Captain Coco at the following email address: hello@capitainecoco.fr.

In order to preserve the quality and efficiency of outings at sea Captain Coco, the customer agrees to always respect the boarding conditions of age and number on board the boat specified in the reservation. In order to preserve the safety on board of all provided for by Captain Coco, the customer agrees to respect the safety conditions, ie wearing self-inflating life jackets during motor and sailing navigation. Children under the age of 12 are not allowed to travel on the passageways of the boat during motor and sailing navigation.

The address of the place of embarkation and disembarkation is by default:

The Square of the Town Hall, 66 Quai du Port, 13002 Marseille

You will be specified in each booking confirmation. For a request for embarkation and disembarkation in another port, please send us a request by e-mail (hello@capitainecoco.fr) or via the “Contact” page of the site www.capitainecoco.fr.

The “Sea trip” section of our site indicates the price in euros all taxes included, excluding shipping costs. The amount of VAT is specified on the final invoice generated by the customer, it is 10.00%. There are no applicable shipping costs. Captain Coco reserves the right to modify its prices at any time but the outings already reserved are invoiced at the price in force when the order is registered. The prices offered do not include discounts and rebates that Captain Coco would be required to grant taking into account the promotional offers in force. The buyer can use a voucher and modify the price of outings if he has one. A release is reserved by the full payment of the buyer at the order. The price of the products takes into account the seasonality of the tourist activity of coconut and the Marseille region. Prices are full rate from May 1, 2021 to September 30, 2021 and become reduced rate from October 1 to April 30, 2022.

Captain Coco is released from its obligation to deliver by the occurrence of facts beyond its control and of an exceptional nature (fire, natural disaster, transport strike, difficulty of supply, weather conditions, etc.).

Captain Coco is obliged within less than 72 hours of the reservation to cancel or to offer free postponement in the event of bad weather. Bad weather qualifies for the boat coconut, rough seas with waves above 1m, and a wind force of 5 or more on the Beaufort scale, that is to say a good breeze above 17 knots, and 29km/h. The reference meteorological files taken for the study of weather within 72 hours are the Arpège and Arôme models.

Captain Coco is obliged within 24 hours of the reservation to modify the number of passengers, to cancel or postpone the outing in the event of a ban on sailing or gathering due to an epidemic of Covid-19 and its variants.

The customer may at any time modify the date of his reserved outing for the reasons incumbent on him. The client does not have to justify the reasons for which he is responsible for a postponement due to him. To do this, he must go to the section “ Cancelation " of the site www.capitainecoco.fr and complete the deferral request form. A fee of 15 € will be applied in the event of cancellation of the outing. No charge will be applied for postponing the outing. On the other hand, the postponement may be refused in the event of the boat's unavailability. coconut, or if the postponement occurs beyond the seasonal limits applied for the rates in force. See article 5 “Product prices”. Captain Coco reserves the right to cancel and refund the outing until receipt of the confirmation given within 72 hours of the outing, for the reasons cited in articles 6 "Exceptional impossibility of execution, article 7 "Meteorological impossibility of 'execution', Article 8 'Epidemiological impossibility of execution'. Reimbursement if it occurs will be up to 100% of the rate paid.

The customer validates his order when he activates the "Reserve" link at the bottom of the "Product" page after having accepted these conditions of sale. Before this validation, it is systematically proposed to the customer to check each of the elements of his order; he can thus correct any errors. Captain Coco confirms the order by e-mail; this information includes in particular all the elements of the order and the customer's right of withdrawal. Captain Coco reserves the right to refuse any order presumed to be fraudulent, or doubtful or in the event of non-payment. The data recorded by Captain Coco constitute proof of the nature, content and date of the order. This is archived by Captain Coco under the legal conditions and deadlines; the customer can access this archive by contacting customer service.

The price is payable when ordering in euros. The possible method of payment is by credit card (via PayZen), by American Express card or by direct debit (directly by telephone). Payzen and American Express payments are made through a secure system such that the information transmitted is encrypted and no third party can read it during transport on the network.

Delivery to your home Products purchased on the site www.capitainecoco.fr are delivered in metropolitan France (excluding DOM TOM and Corsica). For delivery abroad, contact Capitaine Coco by email before ordering. When the item is available in stock, the delivery deadline is determined by the sum of the following 2 elements:

1. The shipping time is calculated according to the verification time of the reliability of your information entered from the consideration of your payment, the preparation of your order and the taking over of the package by the carrier;
2. The delivery time of your package by the carrier: The delivery service is done with the Chronopost offer.

Delivery rates Shipments to CHRONOPOST France are subject to VAT subject to the application of the rules of territoriality. Receipt of the package For shipments, Captain Coco could not be held liable in the event of theft from the customer's mailbox (if La Poste declares the package as "delivered") only the declaration of La Poste is authentic. If Chronopost returns a parcel for the authentic reason: The recipient does not live at the address indicated, the customer will receive a credit note (purchase costs/excluding postage) and will have to place his order on the site (or by email) and correct his address, the postage will then be at his expense. Note that all our items leave our premises in perfect condition. If the customer accepts a damaged package, or if the package has been put directly in the mailbox, the protest must be made by registered letter with acknowledgment of receipt to Chronopost within 2 days of delivery. The customer must then send us by e-mail (or letter) a copy of this letter. Any item damaged during transport cannot be exchanged or refunded if no reservations have been notified upon receipt of the package. Late delivery In the event of a delay in delivery by Chronopost within 8 working days following the date of shipment, the customer should contact Chronopost. Chronopost's investigation can last up to 21 working days from its opening date.

• If during this period, the product is found, it will be re-routed to the delivery address indicated by the customer when ordering.
• If, on the other hand, the product is still not located at the end of these 21 working days, Chronopost will consider the parcel as lost. In this case, Capitaine Coco will return a replacement product to the customer at its own expense. If the product is no longer available, Capitaine Coco will reimburse the product concerned by the declaration of loss confirmed by Chronopost Food.

Only the declarations provided by Chronopost will be valid. Wrong product In case of error in sending a product, simply return it to us (at our expense), the item will be refunded to you by voucher or via Payzen.

In accordance with article L 121-20 of the consumer code as amended by order 2001-741 of August 23, 2001, the withdrawal period is 14 days. Food products are neither taken back nor exchanged (for hygiene reasons). For non-food items, the buyer must first notify customer service by hello@capitainecoco.fr specifying the order number, the products and the reference as well as the reason for this return (optional). The buyer must return the products to the following address: Coco Marseille – 31 La Canebière – 13001 Marseille In the event of a return, the item must be returned in its original packaging, never used and in perfect condition for resale, accompanied by all the documents and accessories attached to it (notice, warranty, booklets, etc.). Return costs will be borne by the customer. And the customer is solely responsible for the proper return of the goods. Upon receipt of the package and after checking the perfect condition of the products, packaging, accessories... Captain Coco will refund all amounts paid as soon as possible by check or bank transfer.

For any information, question or complaint, the customer can contact the company's Customer Relations department from Tuesday to Sunday, from 10 a.m. to 5 p.m.: Coco Marseille SASU 31 La Canebière – 13001 Marseille Tel. :+33 (0) 7 79 52 03 57 E-mail : hello@capitainecoco.fr

Personal information The information and data concerning you are necessary for the management of your order and for our commercial relations. In accordance with the data-processing law and freedoms of January 6, 1978, updated by the law of August 6, 2004, you have a right of access and rectification and opposition to the personal data concerning you. Just contact us by hello@capitainecoco.fr or by the page " Contact » by mail to Coco Marseille SASU 31 La Canebière – 13001 Marseille, indicating your surname, first name, e-mail address and postal address. In accordance with the regulations in force, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response must be sent. A response will then be sent to you within 1 month of receipt of the request. Anonymous information Certain web pages of the site may contain web beacons that allow the number of visitors to the site to be counted and/or provide Capitaine Coco with a certain number of indicators. In any case, the information obtained via these beacons is strictly anonymous and simply makes it possible to gather statistics on the frequentation of certain pages of the site, in order to better serve the visitors of our site. All information concerning the RGPD is available in this section of the website " Privacy Policy »